FAQ

How about the warranty?

3 years quality guaranty, the machine with main parts(excluding the consumables) shall be changed free of charge(some parts will be maintained) when if any problem during the warranty period.

How to choose the machine

Please tell me your
1) Your materials
2) Max size of your material
3) Max cut thickness
4) Popular cut thickness

Do you have documents for customs clearance?

Yes,we have Original Documents. At first we will show you and And after shipment we will give you CE/Packing list/Commercial Invoice/Sales contract for customs clearance.

how to use after i receive Or if have problem during use,how to do?

1) We have detailed user manual with pictures and CD,you can learn step by step.And our user manual update every month for your easy learning if there is any update on machine.
2) If have any problem during use,you need our technician to judge the problem elsewhere will be solved by us. We can provide team viewer/Whatsapp/Email/Phone/Skype with cam till all of your problems finished.We can also provide Door service if you need.

We are in steel structure industry, you machine support the Tekla structure?

Our machine support all kinds of steel structure software.

We cut H beam, pipes, steel channel together, need several machine?

We have two machine model, RBOTALL, CNCALL, bother of them can process all kinds of pipe and beam. and Laser cutting machine can realize all kinds of pipe beam cutting too